This Refund Policy explains when and how you can request a refund for a purchase made on the Modwheel Academy platform (the "Platform"), operated by Company Legal Name ("Modwheel Academy", "we", "us"). It forms part of our Terms of Use.
Effective date: Effective Date.
Refund Window
You may request a refund for an eligible course purchase within 14 days of the date of purchase. Requests made after this window has closed are not eligible, except where a refund is required by applicable law. Refunds are issued in the original currency of purchase (US Dollars, USD, unless otherwise stated) to the original payment method.
Eligibility
A purchase is generally eligible for a refund within the refund window if it has not been substantially consumed. We may decline a refund where our records show that a significant portion of the course has been completed or downloaded, where the request appears to be abusive (for example, repeated buy-and-refund activity), or where the purchase was made fraudulently. Promotional or discounted purchases are eligible on the same terms unless stated otherwise at the time of sale.
How to Request
To request a refund, contact us at contact@modwheelacademy.example from the email address associated with your account, including your order reference and the course title. Refunds are processed by our payment provider, who acts as merchant of record for Platform transactions.
Processing Time
Once a refund is approved, we will initiate it promptly. The time for the funds to appear depends on your payment provider and typically takes several business days. We will notify you by email when your refund has been processed.
Non-Refundable Items
Certain items may be non-refundable, including purchases outside the refund window, courses that have been substantially completed, and any fees expressly identified as non-refundable at the time of purchase. Where required by law, your statutory rights are unaffected by this section.
Contact
For refund requests or questions about this policy, contact Company Legal Name at contact@modwheelacademy.example or by mail at Business Address.